6
Match the following types of communication with their distinguishing examples
Choose the correct option from those given below:
| Set I (Types of Communication) | Set II (Types of Example) | ||
| (A) | Formal Communication | (i) | Government agencies |
| (B) | Informal Communication | (ii) | Circular |
| (C) | Outward communication | (iii) | Memos |
| (D) | Inward Communication | (iv) | Group chain |
(A)-(iii), (B)-(iv), (C)-(i), (D)-(ii)
Formal communication is smooth, orderly,
accurate and timely flow of information
through official channels along officially
recognized positions; memo or memorandum
is official communication serving as a
reminder or giving some instruction.
Communication with the outside world
including government agencies, media, etc.,
is called outward communication.
Informal Communication is casual,
spontaneous, unofficial exchange between
two or more persons; which travels in the
form of group chain.
Inward communication includes all the
information received by the organisation
from external agencies; it travels in a circular
channel inside.

