UGC NET Management Previous Year Solved Papers MCQ - December 2019

21 Which of the following information systems at the management level of an organization serves the functions of planning, controlling and decision making by providing routine summary and exception reports?

An org anodization n has various types of an information system at various organizational levels:
(i) ESS i.e. Executive Support System: It helps in making a decision at the strategic level through advanced graphics and communication.
(ii) MIS i.e., Management Information System: These are the information system at the management level of an organization that serve the functions of planning, controlling and decision making by providing a routine summary and exception reports.
(iii) DSS i.e. Decision Support System: This information system is at the organizational management level that combines data and analyzing report to support the decision.
(iv) TPS i.e. Transaction Processing System: These information systems serve at the operational level. They perform and record the daily routine transactions, which are very important to run the business

22 When each coupon payment and the redemption value of bond are detached and are issued as separate and independent instruments are called:

23 Psychological barriers in communication take place due the following resons:
(a) Premature evaluation, lack of attention
(b) Organizational facilities, status relationships
(c) Poor retention, lack or reliance
(d) Hierarchy, organization policies
Choose the correct option:

Barriers in communication
Semantic Barriers: Misund understanding between the sender and receiver arising due to the different meanings of words, and other symbols used in communication.
Badly expressed message
Faulty translations
Unclarified assumptions
Specialist language
Emotional/Psychological Barriers: Psychological state such as opinions, attitudes, status consciousness, emotions, etc. of a person that deeply affects the ability to communicate.
Premature evaluation
Inadequate attention
Loss by transmission and poor retention
Undue reliance on the written word
Distrust of communicator
Failure to communicate
Organisational Barriers: Obstacles in the flow of information among the employees that might result in a commercial failure of an organization.
Organizational policy
Organisational rules and regulations
Status relationships
Complexity in organisational structure
Fear of challenge to authority
Insistence on proper channel
Lack of confidence in subordinates
Ignoring communication
Lack of time
Lack of awareness.

24 There are 7 elements of personal selling that are followed in a certain sequence at the time of making sales to customers by the salesperson. The correct sequence is:

The specific activities involved in the selling process vary among salespeople and selling situations. No two salespeople use exactly the same selling methods. Nonetheless, many salespeople move through a general selling process as they sell products. This process consists of seven steps: prospecting, approach, approach, making the presentation, overcoming objections, closing the sale, and following up.

25 Methods of off-the-job training are:
(a) lectures, simulations and laboratory training
(b) role-playing, vestibule training, and video presentation
(c) job rotation and coaching
(d) job instruction training
Choose the correct option: