UGC NET Management Previous Year Solved Papers - December 2019
- Option : C
- Explanation : An org anodization n has various types of an information system at various organizational levels:
(i) ESS i.e. Executive Support System: It helps in making a decision at the strategic level through advanced graphics and communication.
(ii) MIS i.e., Management Information System: These are the information system at the management level of an organization that serve the functions of planning, controlling and decision making by providing a routine summary and exception reports.
(iii) DSS i.e. Decision Support System: This information system is at the organizational management level that combines data and analyzing report to support the decision.
(iv) TPS i.e. Transaction Processing System: These information systems serve at the operational level. They perform and record the daily routine transactions, which are very important to run the business
- Option : B
- Explanation : Barriers in communication
Semantic Barriers: Misund understanding between the sender and receiver arising due to the different meanings of words, and other symbols used in communication.
Badly expressed message
Faulty translations
Unclarified assumptions
Specialist language
Emotional/Psychological Barriers: Psychological state such as opinions, attitudes, status consciousness, emotions, etc. of a person that deeply affects the ability to communicate.
Premature evaluation
Inadequate attention
Loss by transmission and poor retention
Undue reliance on the written word
Distrust of communicator
Failure to communicate
Organisational Barriers: Obstacles in the flow of information among the employees that might result in a commercial failure of an organization.
Organizational policy
Organisational rules and regulations
Status relationships
Complexity in organisational structure
Fear of challenge to authority
Insistence on proper channel
Lack of confidence in subordinates
Ignoring communication
Lack of time
Lack of awareness.
- A
Prospecting, approach, pre-approach, presentation, overcoming objections, follow-up, closing
- B
Pre-approach, approach, prospecting, presentation, overcoming objections, follow-up, closing
- C
Prospecting, pre-approach, approach, presentation, overcoming objections, closing, follow-up
- D
Approach, prospecting, pre-approach, overcoming objections, presentation, closing, follow-up
- Option : C
- Explanation : The specific activities involved in the selling process vary among salespeople and selling situations. No two salespeople use exactly the same selling methods. Nonetheless, many salespeople move through a general selling process as they sell products. This process consists of seven steps: prospecting, approach, approach, making the presentation, overcoming objections, closing the sale, and following up.
