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21. Which of the following methods for responding to resistance to change offers the advantages of building a commitment to the change and allowing valuable information to be obtained?
Manipulation/co-optation
Negotiation/agreements
Facilitation/support
Involvement/participation
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22. Which of the following is not suggested to help in evaluating change efforts?
Specify the criteria to be affected
Develop goals for the program at the outset
Incorporate an evaluation component from the start
Do not specify the criteria or measures that should be affected by the change effort
23. Which of the following is/are Modern Theory of Organisation Behaviour?
Fusion process theory
Biological theory
Comparative theory
All of the above
24. Which is the element of bureaucracy?
Procedure
Hierarchy of Authority
Division of work
25. Which of the following is/are factors of organization theory as per Hodge and Anthony?
Work
Power & Authority
Goal
All of these
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