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66. All of the following identifies recommendations for reducing resistance to change except ________.
plan for the change
initiate the change without offering support
make the change an experiment
be willing to negotiate
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67. Herzberg's hygiene factors lead to which of the following?
Motivation
Frustration
Lack of dissatisfaction
Satisfaction
68. Two areas that are influencing and impacting corporations and managers today are the rapid pace of change and
demographic increases.
complexity of the work environment.
organizational culture changes.
managerial ineptness.
69. _______ is the learning concept of reinforcing closer and closer approximations to the desired new behavior.
Modeling
Shaping
Classical conditioning
Social learning
70. The Managerial grid was developed by
Likert, Rensis
Stanton
Jones
Robert R. Blake and Jone S. Monton
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