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11. Match the following
(A) (B) (C) (D) 1 4 3 2
(A) (B) (C) (D) 1 2 3 4
(A) (B) (C) (D) 3 1 4 2
(A) (B) (C) (D) 1 3 2 4
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12. According to the concept of moral intensity, a worker is most likely to behave ethically and legally when
a manager observes his or her behavior closely
the worker has intense morals
the consequences of the act are minor
the consequences of the act are substantial
13. The ethical dilemma of choosing between two rights refers to
choosing between the lesser of two evils
deciding which of two employee rights is the most important
deciding to offer a bribe or lose out on an important opportunity
choosing between the two types of sexual harassment
14. The hand-of-government refers to the
the ability of the government to interfere in business negotiations
role of corporations to be profitable within the law
effect of national politics on business decisions
impact of changing government regulations
15. Which are the aspects of TQM efforts?
Problem-solving tools
Internal service quality
Total involvement of all personnel
None of the above
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