| List-I (Items of Moral Reasoning) | List-II (Features) |
| (A) Employee counseling | 1. Worker |
| (B) Suggestion schemes | 2. Boss/superiors |
| (C) Recognition | 3. Rewarded |
| (D) Joint consultation | 4. Agreed |
| 5. Authority |
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14. The hand-of-government refers to the
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15. Which are the aspects of TQM efforts?
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