List-I | List-II |
(a) Conflict between managers and workers is normal and inescapable | (i) Psychological approach |
(b) Both management and workers see each other as less reliable | (ii) Pluralistic approach |
(c) There is a power relationship between the two classes | (iii) Marxist approach |
List-I (Macro strategies developing customer value) | List-II (Specific strategy) |
(a) Customer excellence | (i) Store on the corner of a busy intersection |
(b) Operational excellence | (ii) Unique merchandise |
(c) Product excellence | (iii) Strong relationships with their suppliers |
(d) Locational excellence | (iv) Effective branding |