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31. TQM's major emphasis is on
Company profitability
Product quality
Customer delight
Employee training
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32. Which of the following functions is known as the essence of management?
Planning
Organising
Co-ordinating
Control
33. The following steps are involved in the process of organizing 1. Forming supportive objectives2. Delegating to the head of each group the authority necessary to perform the activities3. Establishing enterprise objectives4. Identifying and classifying activitiesThe correct sequence of steps is :
1. Forming supportive objectives
2. Delegating to the head of each group the authority necessary to perform the activities
3. Establishing enterprise objectives
4. Identifying and classifying activities
The correct sequence of steps is :
3,1,2,4
3,1,4,2
1,3,4,2
1,3,2,4
34. 'Matrix organisation' refers to a term of
Organisation where authority and responsibility coexist
Organisation in which two or more basic types of departmentation are combined.
Mathematical arrangement of events in columns and rows.
None of the above
35. In line and staff organisation, the authority lies in
Line
Staff
Both line and staff
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