Manag., November-2017 – Q8
- Option : A
- Explanation : Business process reengineering is the redesigning of business processes as well as associated systems and organizational structures in order to achieve a substantial
improvement in business performance. The business reasons for making such changes could include poor financial performance, external competition, erosion of market share,
or emerging market opportunities. BPR is not downsizing, restructuring, reorganization, automation, new technology, etc. It is the examination and change of the following five
components of the business:
1. Strategy
2. Processes
3. Technology
4. Organization
5. Culture
Michael Hammer and James Champy define business process reengineering in their book Reengineering the Corporation as: Fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance.
