Manag., December-2019 – Q35
- Option : A
- Explanation : The Delphi Technique: This problem-solving the method was originally developed by the Rand Corporation for technological forecasting. It now is used as a multi-purpose planning tool. The Delphi technique is a group process that anonymously generates ideas or judgments from physically dispersed experts. Unlike the NGT, experts’ ideas are obtained from questionnaires or via the Internet as opposed to face-to-face group discussions.
A manager begins the Delphi process by identifying the issue(s) he or she wants to investigate. For example, a manager might want to inquire about customer demand, customers’ future preferences, or the effect of locating a plant in a certain region of the country. Next, participants are identified and a question air is developed. The questionnaire is sent to participants and returned to the manager. In today’s computers networked environments, this often means that the questionnaires are e-mailed to participants. The manager then summarizes the responses and sends feedback to the participants. At this stage, participants are asked to (1) review the feedback, (2) prioritize the issues being considered, and (3) return the survey within a specified time period. This cycle repeats until the manager obtains the necessary information.
