UGC NET COMMERCE June 2019 Q68
- Option : A
- Explanation : The content theories implicitly assume that satisfaction leads to improved performance and that dissatisfaction detracts from performance. The Herzberg model is really a theory of job satisfaction, but still it does not deal with the relationship between satisfaction and performance. The Vroom model also largely avoids the relationship between satisfaction and performance. Although satisfaction make an input into Vroom’s concept of valence and although the outcomes have performance implications, it was not until Porter and Lawler refined and extended Vroom’s model that the relationship between satisfaction and performance was dealt with directly by a motivation model. Porter and Lawler start with the premise that motivation (effort or force) does not equal satisfaction or performance. Motivation, satisfaction, and performance are all separate variables and relate in ways different from what was traditionally assumed. Figure depicts the multivariable model used to explain the complex relationship that exists between motivation, performance, and satisfaction. It is important, however, that Porter and Lawler point out that effort (force or motivation) does not lead directly to performance. It is dedicated by abilities and traits and by role perceptions. More important in the Porter- Lawler is a significant turn of events from traditional thinking that performance leads to satisfaction.
The model has had a fair degree of research support over the years. For example, a recent field study found that effort level and direction of effort are important in explaining individual performance or reward in the relationship between performance and satisfaction. Specially, it was concluded that performance and satisfaction will be more strongly related when rewards are made contingent upon performance than when they are not.
