UGC NET COMMERCE January 2017(Paper-II) Q23
- Option : A
- Explanation : Upward Communication occurs when lowerlevel employees communicate with those at higher levels—for example, when a subordinate tells a manager about a problem employees are having meeting a customer’s request. Encouraging upward communication can help managers check that subordinates understand their goals and instructions, keep managers informed of employee challenges and complaints, and cultivate acceptance and commitment by giving employees the opportunity to express ideas and suggestions. Despite its potential benefits, getting subordinates to give upward feedback can be challenging. Subordinates often filter bad news, fearing that their boss does not really want to hear it. Being approachable, accessible, and creating a culture of trust and openness can help subordinates feel more comfortable giving upward feedback. Managers should avoid overreacting, becoming defensive, or acting blameful, and should respect confidentiality when a subordinate shares potentially controversial or negative information. Attitude surveys, an open-door policy, and regular face-to-face meetings with subordinates can also foster upward communication. One of the best ways to make subordinates comfortable sharing information may be sympathetically listening to them during your daily informal contacts with them in and outside of the workplace. This can build the trust required for subordinates to share their ideas and honestly communicate negative information.
