In a large company, (1) -------- people is about as common as using a gun or a switch-blade to (2) ---------- an argument. As a result, most managers have little or no experience of firing people, and they find it emotionally traumatic; as result, they often delay the act interminably, much as an unhappy spouse will prolong a bad marriage. And when the firing is done, it's often done clumsily, with far worse side effects than are necessary.
Do the world-class softward organizations have a different way of firing people? No, but they do the deed swiftly, humanely, and professionally,
The key point here is to view the fired employees as a "failed product" and to ask how the process (3) ------~--- such a phenomenon in the first place.
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